TekkaBuzz Privacy Policy – How We Protect Your Data

1Introduction

This Privacy Policy explains how TekkaBuzz ("we", "us", "the platform") collects, uses, stores, and protects the personal data of members and visitors on the TekkaBuzz platform. It applies to all users, including registered players and anyone who browses tekkabuzz.link without creating an account.

TekkaBuzz is built for Pakistan. All our services are offered in PKR, and our data practices are designed with Pakistani players in mind. This policy is written in straightforward English — we have deliberately avoided the kind of dense legal language that makes privacy policies unreadable, because we think you deserve to actually understand how your data is handled.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming Policy. By registering a TekkaBuzz account or using any TekkaBuzz service, you confirm that you have read and understood this Privacy Policy.

2What Personal Data TekkaBuzz Collects

TekkaBuzz collects personal data in three ways: information you provide directly, information generated by your use of the platform, and — in limited cases — information from third-party verification services. Here is a breakdown of each category.

Information you provide directly:

• Full name, as it appears on your CNIC
• Date of birth (required for age verification — TekkaBuzz is 18+ only)
• Pakistani mobile number and email address
• CNIC number and images of your CNIC (front and back), submitted during KYC verification
• Payment method details — your registered Easypaisa or JazzCash number, SadaPay or NayaPay account, bank account details for IBFT, or card details for Visa/Mastercard transactions
• Any information you voluntarily share when contacting TekkaBuzz support

Information generated by your platform use:

• Login timestamps, session duration, and device type
• IP address and approximate geographic location at login
• Bet history, game activity, deposit and withdrawal transaction records
• Bonus claims, wagering progress, and promotional participation records
• Customer support correspondence — live chat transcripts and email threads
• Responsible gaming settings you configure on your TekkaBuzz account

Information from third parties:

• Identity verification results from third-party KYC/AML service providers used to confirm CNIC authenticity
• Payment confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners — limited to what is necessary to confirm transaction completion

3Why TekkaBuzz Collects Your Data

Every category of data TekkaBuzz collects serves one or more of the following specific purposes. We do not collect data without a clear reason, and we do not repurpose data collected for one reason to serve an unrelated purpose without your consent.

• Account operation: Your name, contact details, and login credentials are required to create and maintain your TekkaBuzz account. Without these, the platform cannot function for you as an individual player.
• Identity verification (KYC): Pakistani regulations and international anti-money laundering (AML) standards require TekkaBuzz to verify the identity of all members before processing withdrawals. Your CNIC data and date of birth are collected solely for this purpose.
• Payment processing: PKR transaction data — deposit confirmations, withdrawal requests, and payment method details — is collected to process your transactions accurately and provide a record of your financial activity on the platform.
• Fraud prevention and security: Login data, IP addresses, and device information are used to detect unusual account activity, identify potential unauthorised access, and protect your TekkaBuzz account from fraud.
• Responsible gaming: Bet history, session data, and deposit records allow TekkaBuzz to monitor for signs of problem gambling patterns and, where applicable, offer support or act on your own responsible gaming settings.
• Legal compliance: TekkaBuzz may be required to retain certain transaction and identity records to comply with applicable Pakistani law and international financial regulations.
• Platform improvement: Aggregated and anonymised usage data — not linked to individual identities — may be used internally to understand how TekkaBuzz is being used and to improve features and performance.
• Communications: Your email and phone number are used to send you account-related communications: withdrawal confirmations, bonus credit alerts, security notifications, and support responses. Marketing communications are only sent if you opt in.

4How TekkaBuzz Stores and Secures Your Data

TekkaBuzz takes data security seriously. The following technical and organisational measures are in place to protect your personal information.

• Encryption in transit: All data passing between your device and TekkaBuzz servers is encrypted using 256-bit SSL/TLS. This includes login credentials, payment details, and any personal information entered on the platform.
• Encryption at rest: Sensitive stored data — including CNIC records, payment information, and account credentials — is encrypted in our database systems using industry-standard encryption protocols.
• Access controls: Access to TekkaBuzz member data is restricted to authorised staff whose roles specifically require it — primarily compliance, fraud prevention, and support teams. All access is logged and audited.
• Two-factor authentication: TekkaBuzz supports two-factor authentication (2FA) for member accounts. We strongly recommend enabling 2FA from your account security settings.
• Regular security audits: TekkaBuzz conducts periodic independent security reviews of platform infrastructure to identify and address vulnerabilities before they can be exploited.
• Staff training: All TekkaBuzz staff who handle member data receive regular training on data protection responsibilities and the specific risks associated with personal financial data.

No security system is 100% infallible, and TekkaBuzz cannot provide an absolute guarantee against all possible security threats. However, we maintain a level of security appropriate to the sensitivity of the data we hold and consistent with industry best practice for online gaming platforms.

5Who TekkaBuzz Shares Your Data With

TekkaBuzz does not sell your data. We do not share your personal information with advertisers, data brokers, or marketing partners. In limited, specific circumstances, we share data with the following categories of third parties — and only for the stated purposes.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and Visa/Mastercard networks receive the transaction data necessary to process your PKR deposits and withdrawals. These parties receive only the data required to complete the transaction — nothing more.
• KYC/AML verification providers: TekkaBuzz uses accredited third-party identity verification services to confirm the authenticity of CNIC documents submitted by members. These providers operate under strict data processing agreements and are not permitted to retain or use your data for any purpose other than the verification itself.
• Legal and regulatory authorities: TekkaBuzz may be legally required to disclose certain member data — such as transaction records or identity information — to Pakistani authorities, financial regulators, or law enforcement in response to a valid legal order or to fulfil our AML reporting obligations. We will comply with such requirements as mandated by law.
• Platform infrastructure providers: The technical services that power TekkaBuzz — including hosting, content delivery, and database management — are provided by third-party companies operating under data processing agreements that restrict how they can use or access member data.

In every case where data is shared with a third party, TekkaBuzz ensures that appropriate data processing agreements are in place and that the third party is contractually bound to use the data only for the stated purpose, maintain appropriate security standards, and not further share the data without authorisation.

6Cookies and Session Technology

TekkaBuzz uses cookies and similar session technologies to operate the platform correctly. Here is what each type does and whether you can control it.

• Essential session cookies: These keep you logged into your TekkaBuzz account as you navigate between pages. Without them, the platform cannot function. These cookies cannot be disabled without breaking your ability to use the platform.
• Security cookies: Used to detect unusual session behaviour that may indicate account compromise or automated fraud attempts. These are also essential and cannot be disabled.
• Preference cookies: Remember your platform settings — such as your preferred odds format, language preference, and notification settings. These can be cleared from your browser without affecting your ability to use TekkaBuzz, though your preferences will reset.
• Analytics cookies: TekkaBuzz uses limited first-party analytics to understand how the platform is being used in aggregate — which sections are most visited, where players experience difficulties, and how the mobile experience compares to desktop. This data is anonymised and is never linked to individual accounts. You can opt out of analytics cookies in your browser settings.

TekkaBuzz does not use third-party advertising cookies. You will not find Facebook Pixel, Google Ads retargeting tags, or similar tools on the TekkaBuzz platform. We do not track your behaviour across other websites.

7How Long TekkaBuzz Keeps Your Data

TekkaBuzz does not retain personal data indefinitely. Our data retention approach is based on two principles: keeping data only for as long as it is needed for the purpose it was collected, and meeting any minimum retention periods required by law.

• Active account data: While your TekkaBuzz account is open and active, we retain all account, transaction, and activity data needed to operate the account and meet our legal obligations.
• Closed account data: When an account is closed — whether by the member's request or by TekkaBuzz — we retain identity verification records and transaction history for a minimum of five years. This is required under anti-money laundering regulations and financial record-keeping obligations applicable to online gaming platforms serving Pakistani players.
• Support correspondence: Live chat transcripts and email support threads are retained for three years after the conversation closes. This allows TekkaBuzz to reference prior support interactions when investigating disputes or complaints.
• Marketing data: If you opted in to TekkaBuzz marketing communications, your consent record and communication preferences are retained for two years from your last interaction with a marketing message or until you withdraw consent, whichever comes first.

8Your Data Rights as a TekkaBuzz Member

As a TekkaBuzz member, you have the following rights over your personal data. These rights are provided as a matter of TekkaBuzz policy — our commitment to you as a player, regardless of the specific regulatory framework that applies in your jurisdiction.

To exercise any of these rights, contact TekkaBuzz at support@tekkabuzz.link with the subject line "Data Rights Request". We aim to acknowledge all requests within 48 hours and to fulfil them within 30 days. There is no charge for exercising any of these rights.

9Children and Minors

TekkaBuzz is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age is verified at registration and again before any withdrawal is processed using CNIC documentation.

If TekkaBuzz discovers that personal data has been collected from a minor — for example, because a false date of birth was provided at registration — the account will be immediately suspended, all funds will be frozen pending review, and the data will be deleted as soon as practically possible consistent with our legal obligations. Any deposits made to an underage account will be returned via the original payment method.

If you believe a minor has registered a TekkaBuzz account, contact TekkaBuzz support immediately via support@tekkabuzz.link. We take these reports seriously and will act promptly.

10Changes to This Privacy Policy

TekkaBuzz may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable law, or new data protection best practices. When we make material changes — changes that affect how your personal data is used in a meaningful way — we will:

• Post a clear notice on the TekkaBuzz platform at least 14 days before the changes take effect.
• Send an email notification to your registered email address summarising the key changes.
• Update the "Last Updated" date at the top of this page.

For minor, non-material changes — such as clarifications of existing practices or corrections to wording — we will update the policy without advance notice, but will always update the Last Updated date.

Continued use of the TekkaBuzz platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised policy. If you do not accept the changes, you should stop using TekkaBuzz and contact support to close your account and arrange any available balance withdrawal.

11How to Contact TekkaBuzz About Privacy

If you have any question about this Privacy Policy, want to exercise a data right, or have a concern about how TekkaBuzz is handling your personal information, you can reach us through the following channels:

• Email: support@tekkabuzz.link — include "Privacy Policy" or "Data Rights Request" in the subject line for faster routing.
• Live Chat: Available 24/7 through your logged-in TekkaBuzz account dashboard. Use live chat for urgent privacy concerns such as suspected unauthorised access.

TekkaBuzz aims to acknowledge all privacy-related contacts within 48 hours and to resolve them within 30 days. For complex data rights requests, we may require up to 45 days in total — and will communicate clearly if this is the case.